Privacy policy

Felvania ("Felvania," "we," "us," or "our") operates https://felvania.shop (the "Site") and sells goods to customers in the United States. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and what rights you have over it.

We have written this policy to be read, not skimmed. If any part of it is unclear, email hello@felvania.shop and we will explain it.

1. Scope

This policy applies to information we collect through the Site, through our order and checkout process, through email and other messages you send us, and through the marketing and analytics tools we use on the Site.

It does not apply to third-party websites we link to, or to services operated by other companies, even where we use those services to run our store.

2. Summary

· We collect the information needed to process your order, deliver it, support you afterward, and improve the store.

· We do not sell your personal information for money.

· We share information with service providers who help us run the store, such as our ecommerce platform, payment processors, and shipping carriers.

· We use cookies and similar technologies, including advertising cookies. You can opt out through the cookie banner, our "Do Not Sell or Share My Personal Information" link, or your browser's Global Privacy Control signal.

· You can ask us what we hold about you, ask us to delete it, ask us to correct it, and opt out of advertising-related sharing.

· We respond to privacy requests within the time required by law, generally 45 days.

3. Information We Collect

3.1 Information you provide to us

· Contact and account information: name, email address, shipping address, billing address, and telephone number.

· Order information: the products you purchase, order value, order number, delivery instructions, and order history.

· Payment information: we do not receive or store full card numbers. Payment is processed by our payment providers, which share limited information with us, such as the card brand, the last four digits, the billing postal code, and the result of the transaction.

· Communications: the content of emails, chat messages, contact form submissions, and any attachments or photographs you send us.

· Reviews and other content: product reviews, ratings, photographs, and comments you submit for publication.

· Marketing preferences: your subscription status, the date you subscribed or unsubscribed, and your communication preferences.

· Preference information: currency, language, saved items, and similar settings.

3.2 Information collected automatically

When you use the Site, we and our service providers automatically collect:

· Device and connection data: IP address, device type and model, operating system, browser type and version, screen size, and language settings.

· Usage data: pages viewed, products viewed, search terms, links clicked, referring and exit URLs, session duration, and timestamps.

· Approximate location: derived from your IP address, generally at the city or region level.

· Cookie and pixel identifiers: unique identifiers stored through cookies, pixels, and similar technologies.

· Fraud and risk signals: indicators used to detect unusual ordering patterns, such as mismatches between billing and shipping details.

3.3 Information from third parties

We may receive information from:

· payment processors, banks, and fraud-prevention providers, including transaction results and risk scores;

· shipping carriers, including tracking events and delivery confirmations;

· analytics and advertising partners, including aggregate audience and campaign data;

· address verification and identity-checking services;

· social media platforms, if you interact with us there or log in through them; and

· our ecommerce platform and the apps installed in our store.

4. How We Use Information

We use personal information to:

· Process and fulfill orders: accept payment, pack and ship, send order confirmations and tracking updates, and handle returns and refunds.

· Provide customer support: answer questions, resolve complaints, investigate delivery problems, and manage warranties.

· Operate accounts and preferences: maintain your account, order history, and saved settings.

· Prevent fraud and secure the Site: screen orders, detect abuse, monitor for attacks, and maintain security logs.

· Comply with the law: meet tax, accounting, consumer protection, and record-keeping obligations, and respond to lawful requests.

· Improve products and the Site: analyze how the Site is used, test changes, fix errors, and understand which products and pages work.

· Market to you: send newsletters and promotional emails you have consented to receive, run abandoned-cart reminders, and measure advertising performance.

· Personalize your experience: show products and content that may be more relevant to you, and remember your preferences.

· Enforce our agreements: apply our Terms of Service, our Return and Refund Policy, and this policy.

5. Legal Bases for Processing (Visitors from the EEA, UK, and Switzerland)

Our store is aimed at customers in the United States, but if you visit from the European Economic Area, the United Kingdom, or Switzerland, data protection law requires us to identify a legal basis for processing your personal information. We rely on:

· Performance of a contract — to process and deliver your order and provide support.

· Legitimate interests — to secure the Site, prevent fraud, improve our products, and market to you where permitted.

· Consent — for non-essential cookies, advertising, and marketing emails where consent is required.

· Legal obligation — to meet tax, accounting, and consumer protection requirements.

Where we rely on legitimate interests, we balance those interests against your rights. You may object to that processing at any time.

6. Cookies and Similar Technologies

We use cookies, web beacons, pixels, and local storage for four purposes:

· Strictly necessary: required for the Site and checkout to function, including keeping your cart and maintaining security. These cannot be switched off.

· Functional: remember your language, currency, region, and preferences.

· Analytics: help us understand how visitors use the Site and which pages need improvement.

· Advertising: set by us or by advertising partners to measure campaigns and show you relevant ads on other websites.

Where required by law, non-essential cookies are set only after you consent, and you can withdraw consent at any time through the cookie banner or your cookie preferences.

You can also manage cookies through your browser. Most browsers allow you to block third-party cookies, delete cookies on exit, or alert you when a cookie is set. Blocking strictly necessary cookies may prevent checkout from working.

We honor the Global Privacy Control (GPC) signal as a valid opt-out of sharing for targeted advertising where the law requires it.

7. How We Share Information

We do not sell personal information for money. We share personal information only as described below.

Service providers. We share information with companies that perform services for us, including:

· our ecommerce platform and hosting provider, which processes order and Site data on our behalf;

· payment processors and fraud-prevention providers;

· shipping carriers, fulfillment partners, and warehouse operators;

· email, SMS, chat, and helpdesk providers;

· analytics and advertising partners, subject to your cookie choices;

· review and product-feedback platforms;

· information technology, security, and backup providers; and

· professional advisers, including lawyers, accountants, and auditors.

These providers are contractually required to use personal information only for the purposes we specify and to protect it.

Legal and safety. We may disclose information where we believe in good faith that disclosure is required by law, regulation, subpoena, court order, or other legal process; to protect our rights, property, or safety or that of others; to investigate fraud or security incidents; or to enforce our agreements.

Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction. We will require the recipient to honor this policy, and we will notify you of any material change.

With your direction. We may share information with other parties when you ask us to or consent to it.

8. Sale and Sharing of Personal Information

We do not sell personal information in exchange for money. However, when we use advertising cookies and pixels, we may disclose identifiers, device information, approximate location, and internet activity to advertising partners so they can measure and target advertising. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, some of these disclosures may be considered "sharing" for cross-context behavioral advertising or a "sale" of personal information.

You can opt out of this sharing at any time using:

· the "Do Not Sell or Share My Personal Information" link in the footer of the Site;

· the cookie preferences in the cookie banner; or

· the Global Privacy Control signal in a supported browser.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

We do not use or disclose sensitive personal information for purposes that would require a right to limit under California law, beyond what is necessary to perform our services.

9. Your California Privacy Rights

If you are a California resident, you have the following rights, subject to exceptions in the law:

· Right to know what categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes of collection, and the categories of third parties with whom we share it.

· Right to delete personal information we collected from you, subject to exceptions such as completing a transaction, detecting fraud, or complying with a legal obligation.

· Right to correct inaccurate personal information.

· Right to opt out of the sale or sharing of your personal information.

· Right to limit the use and disclosure of sensitive personal information.

· Right to non-discrimination for exercising your rights. We will not deny you goods, charge you a different price, or provide a different level of service because you exercised a privacy right.

· Right to use an authorized agent to submit a request on your behalf, with written permission and verification.

· Right to data portability, where technically feasible, in a readily usable format.

You also have rights under California's "Shine the Light" law (Civil Code § 1798.83) to request information about personal information we disclosed to third parties for their direct marketing purposes in the preceding calendar year. We do not disclose personal information to third parties for their own direct marketing.

10. Rights for Residents of Other U.S. States

Residents of states with comprehensive privacy laws — including Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia — may have the right to:

· confirm whether we process their personal information and access it;

· correct inaccurate personal information;

· delete personal information;

· obtain a copy of personal information in a portable format;

· opt out of targeted advertising, the sale of personal information, and certain profiling; and

· appeal a decision we make about a privacy request.

To appeal a decision, reply to our decision email with the word "Appeal" and explain your reasoning. We will review the appeal and respond within the timeframe required by the applicable law.

11. How to Exercise Your Rights

Email hello@felvania.shop with the subject "Privacy Request" and describe what you would like us to do. You may also ask us to send a request form.

Verification. We must verify your identity before acting on a request. Depending on the request and the sensitivity of the information, we may ask you to confirm details of a recent order — such as the order number, the email on the order, and the shipping postal code — or to reply from the email address associated with your order. If we cannot verify your identity, we may decline the request and explain why.

Timing. We respond within 45 days of receiving a verifiable request. If we need more time, we will tell you within the initial 45 days and explain the reason; the law allows an additional 45 days in some cases.

Authorized agents. You may designate an agent to submit a request on your behalf. We may require written permission signed by you and may still contact you directly to verify your identity.

Opt-out requests. Requests to opt out of sale or sharing do not require verification of identity.

12. Marketing and Communications

Email. You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email, or by emailing hello@felvania.shop. You will continue to receive transactional messages about orders you place, such as shipping confirmations, because those are necessary to fulfill your order.

SMS. If you opt in to text messages, you can opt out at any time by replying STOP to any message. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchase.

Advertising. You can limit interest-based advertising through the cookie preferences, the "Do Not Sell or Share My Personal Information" link, or industry opt-out tools offered by the Digital Advertising Alliance and the Network Advertising Initiative.

13. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy:

· Order and transaction records: 7 years, to comply with tax, accounting, and consumer protection law.

· Customer account data: while the account is active, then 12 months after closure, unless a longer period is required.

· Marketing contact data: until you unsubscribe, then for a suppression period of up to 24 months so that we do not contact you again by mistake.

· Support communications: 36 months from the last message.

· Analytics data: up to 14 months in identifiable form, then aggregated.

· Security and fraud logs: 12 months.

· Reviews and public content: for as long as the review is published, unless you ask us to remove it.

When information is no longer needed, we delete it or de-identify it so that it can no longer be linked to you.

14. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including:

· encryption of data in transit using TLS;

· access controls that limit employee and contractor access to what is needed for their role;

· payment processing through PCI-DSS-compliant providers, so that card data does not pass through our servers;

· logging and monitoring for unusual activity; and

· vendor agreements that require security commitments.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you and the relevant authorities as required by law if a breach affects your personal information.

15. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, email hello@felvania.shop and we will delete it promptly. If you are between 13 and 18, you should use the Site only with the involvement of a parent or guardian.

16. Third-Party Links and Services

The Site may contain links to third-party websites, and may include plugins or features operated by other companies. We do not control those websites or their privacy practices, and this policy does not apply to them. We encourage you to read the privacy policy of any website you visit.

17. Do Not Track

Some browsers offer a "Do Not Track" setting. There is no common industry standard for how to respond to it, and our Site does not currently respond to Do Not Track signals. We do honor the Global Privacy Control signal.

18. International Visitors and Data Transfers

Felvania is based in the United States, and our service providers operate in the United States and other countries. If you access the Site from outside the United States, your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.

Where we transfer personal information from the EEA, the UK, or Switzerland to a country that has not been recognized as providing adequate protection, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum. You may request a copy of these safeguards by emailing hello@felvania.shop.

If you are located in the EEA or the UK, you also have the right to access, correct, delete, restrict, or object to our processing of your personal information, to data portability, and to withdraw consent at any time. You may lodge a complaint with your local supervisory authority.

19. Accessibility

We want this policy and the Site to be usable by everyone. If you need this policy in a different format, or need help completing a purchase or a privacy request, email hello@felvania.shop and we will assist you.

20. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new "Last updated" date. If we make a material change that affects how we use information we have already collected, we will provide additional notice, such as an email to registered customers or a prominent notice on the Site.

21. Contact Us

For questions, concerns, or requests relating to this policy:

· Store: Felvania

· Website: https://felvania.shop

· Email: hello@felvania.shop

· Response time: within one business day, Monday to Friday

If you are a California resident and are not satisfied with our response, you may contact the California Privacy Protection Agency. Residents of other states may contact their state attorney general.